FAQS

Arqi-Lab aims to help however we can, to make CNC accessible to all.

Below you will find the answers to some frequently asked CNC related questions, as well as general questions. We try to update these frequently, but should the question you have not be there you can always send us an email or give us a call directly for more information.

Can I supply my own material?

We prefer to supply the material to guarantee quality and also to avoid technical problems. However if we are unable to supply the material you need we are happy for you to provide it.
Can I pay for only the material I take away?

Unfortunately, we have to charge for full sheets of material because we do not store half sheets or scrap material. We provide you with all usable off-cuts also along with your cut job.
Is the material you use sustainable?

We always try to use materials that are FSC Certified from suppliers that source their products responsibly. We should all do our part to help the environment.
What is the size of a full sheet of material?

A standard sheet of material is 2440mm x 1220mm. You can cut up to this size, but you should generally allow a small margin around the material to remove rough or chipped edges.
Can I have my parts delivered / Can I collect?

We provide free local delivery for orders over £360, otherwise we can provide you with a quote for delivery costs. Alternatively you can indeed collect your parts free of charge.
Can I visit the workshop and film the cutting? Also, can I visit to discuss my project in person?

We would be happy for you to pay us a visit to discuss your project. We have a design studio on site where we can have meetings as well as discuss designs. Unfortunately, we cannot allow people into our workshop space because of health and safety reasons. If you require images or film for social media purposes then by all means we are happy to help if it is safe for us to do so.
Do I need to lay out my parts in the drawing to fit into the sheet of material? And what is the minimum spacing between parts to be cut?

Our software will organise and group all parts for the most efficient use of the material. If you have an important reason why something needs to be orientated a particular way please bring this to our attention because we will need to take this into account early on. With regards to spacing we can advise you over the phone on what diameter cutting tools we use and have on hand. Generally 7-8mm spacing is recommended, we can go smaller but this depends on many factors.
Can I hand pick the sheets or material for my project?

Generally speaking this is not possible, because you could spend forever searching for the perfect piece of material. Natural materials all have imperfections and marks and so on. They arrive stacked on pallets and some items have small marks and blemishes and will need finishing work such as sanding.
What is the lead time for CNC cutting?

Projects are usually ready for delivery / collection 3-5 working days from the time of order. However this can vary because of current work and the size or complexity of your project. Please always ask if time is a factor, as well as to check if the material you require is a stock item.
Can you sand, finish and assemble my parts?

Yes, we can do finishing and assembly work for you, although this is an additional service priced separate from our cutting services. We will be happy to quote for this, please bare in mind this will also increase the lead time of the work.

We update our FAQs often, but please call if you need additional help.

If you would like to enquire about something more specific not found in our frequently asked questions section then please send us an email, alternatively you can call us directly. We can also provide you with Design Services if you are having trouble with the technical elements of your design.